Kilns & Furnaces Phoenix Top Loading Pottery Kiln - 38 Litres

We totally get it – there are tons of online shops out there vying for your attention. But let us tell you why Pottery Wheel Co. is the one for you:

• We're a small, family-owned business right here in the UK. Our business is a reflection of ourselves, driven by strong values and a desire to do good for others.

• Worried about making the wrong choice? Don't sweat it! With our 30-day No Stress Returns Policy, you can shop with confidence. If you're not feeling the love, we've got your back (terms and conditions apply, of course).

• Your happiness is our top priority. Seriously, we're not kidding around. If you're not over the moon with your purchase, neither are we!

• We're not ones to be beaten on price. If you spot a better deal elsewhere, give us a shout. We'll do our darnedest to match it with our Price Match Guarantee.

• Round the clock customer support. We are here to assist you every step of the way, 24/7. Even if we're not manning the phones late at night, you can reach out to us via email or live chat on the website

• Quality matters to us, which is why we only partner with trusted brands. You deserve the best, and that's exactly what we aim to deliver.

But wait, there's more! We're all about treating you right. When you shop with us and spend over £1500, you'll snag some sweet perks:

• Enjoy an extra 6 months of warranty on the house.
• Get a £25 Valentine Clay Gift Voucher because who doesn't love free clay?
• Receive exclusive email discounts so you can keep the pottery party going.

So why wait? Place your order and let us help you on your ceramic journey!

We love all our products, but we get it—sometimes plans change or things aren't quite right

That's why we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We do not charge a restocking or administration fee, however return shipping must be paid for by you.

If you decide you want to return an item within 30 days after receipt of your order, please email us at support@potterywheelcompany.co.uk with your order number and we will provide detailed instructions on how to process the return.

PLEASE NOTE: Any made to order products may not be eligible for a return and is at the discretion of Pottery Wheel Co.

Defective returns will be free of charge in the first 30 days after receipt. Once your return item(s) have been received and inspected, we will send you an email notification that we have processed your return payment.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. To obtain a full refund, the goods must be returned in an “as new” condition. “As new” condition is defined as unridden. 

There are certain situations where only partial refunds are granted (if applicable):

• Any item with obvious signs of use
• Any item that has been opened
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Contact us for any return question at support@potterywheelcompany.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

You must make note of it immediately when signing for delivery and send photos to support@potterywheelcompany.co.uk. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 

Fast, safe delivery of your order is our top priority!. Items that become damaged after use are non-refundable unless specified under warranty.

Cancellations

Any orders cancelled after 12 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Refunds

Any refunds that need to be made will be done so against the original payment method, and can take a maximum of 21 working days to process and reach your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.